Legal Policies
LNPay Terms of Sale & Privacy Policy
Contents
LNPay Hardware Node Sales Contract
1. Parties
This Agreement is entered between LNPay Network ("Seller") and the Purchaser ("Buyer").
2. Product Description
Buyer agrees to purchase LNPay Node Hardware (Model: [Specify]) with associated software services.
3. Pricing & Payment
3.1 All prices are in USD unless otherwise stated.
3.2 Presale deposits are non-transferable.
3.3 Final payment must include:
- Base product price
- Shipping fees (to be disclosed before shipment)
- Import duties/taxes (region-specific, disclosed pre-shipment)
4. Delivery & Risk
4.1 Estimated delivery timeline: [X] weeks after full payment (specific timeline to be published).
4.2 Title transfers upon delivery completion.
4.3 Delays from force majeure events exempt Seller from liability.
5. Refund Policy Integration
By purchasing, Buyer explicitly agrees to LNPay's Refund Policy (Section II below).
6. Governing Law
This Agreement is governed by the laws of [Hong Kong Special Administrative Region].
LNPay Refund Policy
I. Presale Period
1.1 Full refund available within 7 calendar days of payment only. No refunds after 7 days.
1.2 Pre-shipment payments for shipping fees and regional taxes:
- Must be paid within 30 business days of notification
-
Failure to pay: Order considered abandoned with two
options:
- Receive 50% refund of initial payment
- Complete payment and wait for next shipping batch
II. Regular Sales
2.1 Pre-shipment cancellations: Full refund minus 3% processing fee
2.2 Post-shipment: No refunds except under Warranty Terms
III. Returns & Replacements
3.1 Non-defective products: Final sale, no returns
3.2 Qualified defects (must be reported within 14 days of delivery):
- a) Manufacturing defects (non-bootable, hardware failure)
- b) Shipping damage (must provide carrier documentation)
3.3 Return Process:
- Contact support@lnpay.network with video evidence
- Approved returns: Buyer pays return shipping
- Replacements: Seller covers new shipment costs
3.4 Cosmetic damages not affecting functionality excluded
IV. Special Provisions
4.1 Custom-configured units: Non-refundable
4.2 Software-related issues: Remote support first, replacement only if unresolved after 3 attempts
LNPay Privacy Policy
1. Data Collection
1.1 Collected information:
- Purchase: Name, address, payment proof
- Technical: Device ID, diagnostic data (opt-in)
- Usage: Node operation metrics (anonymized)
2. Data Usage
2.1 Order processing and regulatory compliance
2.2 Performance analytics (GDPR-compliant anonymization)
2.3 Marketing opt-out available via account settings
3. Third-Party Sharing
3.1 Required disclosures:
- Logistics partners (FedEx/DHL tracking data)
- Customs authorities (export documentation)
3.2 Payment processors:
- PCI-DSS compliant providers only
- No storage of raw credit card data
4. Security Measures
4.1 Hardware: AES-256 encrypted storage modules
4.2 Network: TLS 1.3+ for all transmissions
4.3 Physical: Biometric access controls at fulfillment centers
5. User Rights
5.1 Data access requests: Processed within 30 days
5.2 Deletion requests:
- Permitted for non-regulatory required data
- Hardware-related data retained for warranty purposes
6. Policy Updates
Notice of material changes provided 30 days in advance via:
- Account dashboard alerts
- Email to registered addresses
Additional Legal Provisions
1. Warranty Disclaimer
Except as expressly stated, all products sold "AS IS". No implied warranties of merchantability.
2. Limitation of Liability
Total liability capped at product purchase price. Excludes consequential damages.
3. Dispute Resolution
Mandatory mediation through [Hong Kong International Arbitration Centre] before litigation.
4. Age Restriction
Purchasers must be ≥18 years old. Verification may require government ID.
5. Export Compliance
Buyer responsible for compliance with local crypto regulations. Seller may require end-user declarations.
6. Force Majeure
Pandemics, sanctions, or component shortages may delay shipments without penalty.